Terms and delivery

Dear Raunsborg customer!

If you have any questions to the below please call on us or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Terms of delivery

Time of delivery depends on the destination. You will receive your invoice and confirmation of delivery when your order is shipped from our warehouse.

Administration of purchase and sales at www.raunsborg.dk is handled by Raunsborg ApS, CVR nr. 36 07 79 80, which is also responsible for shipment. Orders are shipped with GLS. Timely delivery requires, however, that the GLS comply with the time of delivery and any delays at GLS will influence the delivery. Raunsborg cannot be held responsible for delays at GLS. In case of very late (several days) or outright non-arrival of deliveries, Raunsborg will be liable and will make a new delivery without charge.

Delivery costs

Terms in general:
A shipping fee of between € 8,00 to € 12.00 will be charged for orders under € 50.00 incl. VAT. (This depends on the destination).
Orders of more than € 50.00 incl. VAT are delivered for free.

There are additional handling fees.

There are additional handling fees.

Payment

Raunsborg accepts payment with the displayed credit cards. Payment will be drawn from your account when the order is shipped to you.

Raunsborg encrypts all information with SSL (Secure Socket Layer) protocol via E-Pay. Raunsborg does not save your credit card information, but sends it to PBS / DIBS. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.

Cancellation

You have 14 days to return goods from the day you have received them from us. Should you regret your purchase, you have 14 days to return the goods to us after filling out the standard cancellation form informing us about the cancellation. If you use the right of cancellation and the goods are returned in the same condition as when they were received, the entire invoice will be credited, including shipping costs. Costs associated with the return are for the customer's account.

If you choose to cancel a purchase, you can return the item even if you have used it.. When goods are returned to our warehouse, we will evaluate any defect with the product and then refund the purchase price minus shipping charges to your account within a few days. The cost of returning is for the customer’s account as well as the risk for the goods during shipment and until we have received it. Refusal of accepting the goods upon delivery does not constitute cancellation. Should the customer refuse to accept the shipment, it can be sent again for the customer’s account.
For practical details - read more under "Complaints and returns".

Warranty

Raunsborg provides a two-year warranty according to the Danish Sale of Goods Act, covering manufacturing and material defects discovered with normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects which should be detected by normal examination of the goods must be notified to Raunsborg within a reasonable time. The product can be returned for repair, replacement or, if agreed, for credit. In connection with complaints, Raunsborg will pay for reasonable costs.

In case of agreed discounts, returned goods or prepaid products that are cancelled before shipment, a full or partial refund of the purchase price will be made. Repayment is usually always by bank transfer and, therefore, Raunsborg will need details of your bank branch code and account number. This information is not sensitive and can easily be notified by email or another form of traditional correspondence.

Complaints and return of goods

For defects or missing deliveries please contact:

Raunsborg ApS
Frederik Plums Vej 2
DK-5610 Assens
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CVR: 36 07 79 80

Return of goods also takes place to this address. Please note that we do not receive packages sent as COD. Returning can also occur by refusing to accept the order or you can return the goods personally to our address. It is not a requirement, but the processing of your return will be improved if adequate information is enclosed with the package – e.g. copy of the order confirmation or invoice and, if possible, a copy of previous correspondence, etc.

To make it even easier on yourself, you can attach a copy of the standard cancellation form you used when you made use of your right of cancellation. It is always sent together with your order. We will then have all the necessary information to facilitate the processing of your case.

Reimbursement is made to the bank branch code and account number that was used for the initial payment.

Personal information

No personal information registered on Raunsborg is transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Raunsborg.

In connection with electronic payment, we use a secure encrypted method through the web shop system, which is approved provider with E-Mark.

The shop system uses cookies to manage the content in the basket. A cookie is a file stored on your own computer. Furthermore it makes it possible to ask the system to save your address information for future visits. If you wish to delete this information, you can do so in your browser settings.

During a purchase we ask for your name, address, phone number and e-mail. This information is exclusively used for processing your order. The information is transmitted and stored electronically in an unencrypted form and saved for five years. The details of your purchase order are not stored in the system and you will not be able to view / change the status of your order at a later time.

Raunsborg uses 5 cookies.

Four of these are for Google analytics where two (__utmc og __utmz) of the four cookies are session cookies.

The last cookie is a session cookie is used to store the content of your current basket and login status.

__utma

2 years lifetime

Is used as ID to see the difference between the visits and to which visits come from the same session.

__utmb

30 min. lifetime

Is used to register new visitors/sessions.

__utmc

session

Is used for compatibility with urchin.js

__utmz

session

Is used to find out where the visitor came from (Google search, advertising, campaign, social media)

-

session

Is used to remember the content of the basket and login information.

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